DC
Danny C
1 reviews | Active since Aug 2023
28 Nov 2023, 09:32
20 DAYS later and no feedback about my NEW ORDER!!
Ordered a phone via there upgrade call center on the 8th November, followed up by phone and Twitter countless times since and NOTHING TWENTY DAYS LATER, keep being told will they escalate or follow up or prioritize but how long does it take??
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Replies (2)
Vodacom's replyOfficial
28 Nov 2023, 09:48 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Nov 2023, 09:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DC
Danny C's updateReviewer Update
29 Nov 2023, 12:18YET AGAIN!! 24hrs later : someone was supposed get in contact with me and NOTHING!!
DC
Danny C's update29 Nov 2023, 12:18
Reviewer Update
YET AGAIN!! 24hrs later : someone was supposed get in contact with me and NOTHING!!