GN
Grieta N
1 reviews | Active since May 2016
20 Nov 2021, 12:38
20 Days and going on with extremely bad service. Vodacom wake-up
Day 20 and Vodacom still did not reactivated my e-mail account. Only response I get is “be patient” and “bear with us” A technical person will contact you. We can’t sit still and wait for them. When the person did call we ask that they please call us back in 2 min time, their 2 minutes is an hour and a half. Second time was driving and ask them please call us at 2 o clock, well still waiting for the technical person to call. Are the *********** to restore the e-mail they deleted and send us the lock in details. I start to think that they are just spiteful and don’t care, wonder if I don’t care to pay my account and I ask them to be patient and bear with me if they will do it, I don’t think so. Wake-up who ever deleted my e-mail account and restore it accordingly.
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Vodacom's replyOfficial
21 Nov 2021, 09:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Nov 2021, 09:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GN
Day 22 of Vodacom's bad service!!!!! E-mail still not working. They said they did contact us, but could not get hold of us. Yes because of the other problem of Vodacom's bad signal. Then the get hold of us and we ask please call us at a certain time, well still waiting!!!!!! Ask that they correct the e-mail and send us all the login details, but still waiting!!!! We have paid over R2100 /month on Vodacom contracts and when we down grade the problem started and still continues!!!! Well about the bad signal they told us switch of you're device and switch it on again and also switch of Airplane mode and switch it of again - We did all that. Does Vodacom thinks 2 different Cellphones will have the same problem with signal? Each and everyday that past I get more frustrated and will never talk good about Vodacom ever again. Vodacom say: When will my e-mail be up and going again. Well let see what is the next answer of excuse Vocacom will give us!!!!!!!!!!!!!!!!! Thu 10:37 AMVodacom
Thanks for the info provided.
Kindly be a little patient Grieta, our team will be in touch and further advise.
Thu 8:50 PMVodacom
We have escalated your email issue to the technical team to assist with reactivating your vodamail account.
The new reference number is S5-JWE3E-EY6ML .
Fri 1:49 PMVodacom
Hi Grieta, we apologise for any inconvenience caused.
Your query is with our team. We ask that you please bear with us while they work on resolving this matter.
Sat 7:37 AMVodacom
Thank you so much for bearing with us, our team has this matter in hand. Please allow them some time.
Sat 1:27 PMVodacom
Please allow some, they will be in touch again.
Grieta N's updateReviewer Update
22 Nov 2021, 11:30Day 22 of Vodacom's bad service!!!!! E-mail still not working. They said they did contact us, but could not get hold of us. Yes because of the other problem of Vodacom's bad signal. Then the get hold of us and we ask please call us at a certain time, well still waiting!!!!!! Ask that they correct the e-mail and send us all the login details, but still waiting!!!! We have paid over R2100 /month on Vodacom contracts and when we down grade the problem started and still continues!!!! Well about the bad signal they told us switch of you're device and switch it on again and also switch of Airplane mode and switch it of again - We did all that. Does Vodacom thinks 2 different Cellphones will have the same problem with signal? Each and everyday that past I get more frustrated and will never talk good about Vodacom ever again. Vodacom say: When will my e-mail be up and going again. Well let see what is the next answer of excuse Vocacom will give us!!!!!!!!!!!!!!!!! Thu 10:37 AMVodacom
Thanks for the info provided.
Kindly be a little patient Grieta, our team will be in touch and further advise.
Thu 8:50 PMVodacom
We have escalated your email issue to the technical team to assist with reactivating your vodamail account.
The new reference number is S5-JWE3E-EY6ML .
Fri 1:49 PMVodacom
Hi Grieta, we apologise for any inconvenience caused.
Your query is with our team. We ask that you please bear with us while they work on resolving this matter.
Sat 7:37 AMVodacom
Thank you so much for bearing with us, our team has this matter in hand. Please allow them some time.
Sat 1:27 PMVodacom
Please allow some, they will be in touch again.
GN
Grieta N's update22 Nov 2021, 11:30
Reviewer Update
Day 22 of Vodacom's bad service!!!!! E-mail still not working. They said they did contact us, but could not get hold of us. Yes because of the other problem of Vodacom's bad signal. Then the get hold of us and we ask please call us at a certain time, well still waiting!!!!!! Ask that they correct the e-mail and send us all the login details, but still waiting!!!! We have paid over R2100 /month on Vodacom contracts and when we down grade the problem started and still continues!!!! Well about the bad signal they told us switch of you're device and switch it on again and also switch of Airplane mode and switch it of again - We did all that. Does Vodacom thinks 2 different Cellphones will have the same problem with signal? Each and everyday that past I get more frustrated and will never talk good about Vodacom ever again. Vodacom say: When will my e-mail be up and going again. Well let see what is the next answer of excuse Vocacom will give us!!!!!!!!!!!!!!!!! Thu 10:37 AMVodacom
Thanks for the info provided.
Kindly be a little patient Grieta, our team will be in touch and further advise.
Thu 8:50 PMVodacom
We have escalated your email issue to the technical team to assist with reactivating your vodamail account.
The new reference number is S5-JWE3E-EY6ML .
Fri 1:49 PMVodacom
Hi Grieta, we apologise for any inconvenience caused.
Your query is with our team. We ask that you please bear with us while they work on resolving this matter.
Sat 7:37 AMVodacom
Thank you so much for bearing with us, our team has this matter in hand. Please allow them some time.
Sat 1:27 PMVodacom
Please allow some, they will be in touch again.