2 years *****ulent pending issue with Vodacom

On the 28th February 2024, I lodged a complaint about Vodacom’s *****ulent activities. I was notified over a call about *****ulent activity taking place in my name. I in return indicated to the call centre agent that I did not open an account with them. After many failed attempts to call Vodacom for assistance I then reported the matter on Hello Peter. Vodacom then responded to say they tried calling me and left their call centre number for me to call back. I called back on the number provided with no assistance. Yesterday I was informed by my potential new employer that “my account” was handed over with R6 175 outstanding that I needed to pay. To my shock, this two year old matter was not resolved. Not only has this affected my credit score but also an Opportunity to find employment. The account was opened in my name *****ulently. I went to Vodacom Centurion today and was notified about this account, where it was found that my address was used (partially) on the profile, the organisation I work for was used but the role was incorrect, an incorrect bank account (Thyme bank and I don’t have a thyme account) , incorrect phone number and the primary address was somewhere in Fourways, when I stay in Pretoria. I will be getting an affidavit tomorrow to formally lodge this as *****ulent account with Vodacom. Vodacom how can we expedite this as this matter has been pending for two years were you have failed to assist. This has affected me financial and now with my employment.