CJ
C J

1 reviews | Active since Jul 2011

11 Jan 2016, 13:30

2 Years' non-service and they offer me an upgrade

I have been complaining to Vodacom for most part of my 2 year contract about not being able to use the data on my package. Their marketing angle on the package that I am on, was that I can have all these voice calls and then use the data in my office, as I get the data sim card with.<br> <br> I requested numerous times that a booster be installed in the office, as there is no signal. After more than one hellopeter complaint, a technician came out in April 2015 - after almost a year of complaining! He confirmed that a booster is needed in the office and that he will come and install one as soon as he can. That was in APRIL already!!!!<br> <br> Vodacom promised better reception after October when they were planning to upgrade their site closest to us. Now the signal is even worse and we cannot even get a stable EDGE connection.<br> <br> I have been a Vodacom customer for 20 years and it is sad that I am considering moving to another network.<br> <br> After my previous complaint, they phoned to say that they looked into the issue and yes, the site has not been upgraded yet - but they offer NO solution OR follow up? Just promises about a technician that will AGAIN (WHEN??) come to investigate...

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Replies (1)
Vodacom
Vodacom's reply12 Jan 2016, 20:33
Official
Hello yell,

Thank you for making us aware of this issue.

A consultant will make contact with you to assist.

Kindest Regards
MK, Consumer Website Team