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Charl M

1 reviews | Active since Aug 2015

17 Aug 2021, 16:15

2 YEARS NO SERVICE!!!

IT HAS BEEN 2 YEARS!!!

2 Years that you have not FIXED the issues reported to you over and over and over again... I have done everything you requested, and I am sure you have absolutely no idea what you are doing to fix / resolve this issue.

I can't receive calls from my brokers, my bank, from any person that I do business with.

I rely on a stable network and moved away from Cell C due to poor network - not service - but network issues.

Now after 2 years of porting back to Vodacom, the issues I have been experiencing have not been resolved.

I am still awaiting the call from Vodacom for an "update on the progress made" That never happened. Query number: *** Query number: *** Query number: *** Query number: *** Query number: *** Query number: *** Query number: *** Query number: *** These are the logged problems over the last two years that I have access to. Not once has the problem been resolved.

Now if the original problems have not been enough the calls I make get dropped. Moving from 4G to 3G disconnects me from all mobile services for a few minutes, which you have no record of. Losing money for constantly having to redial call centers, and people because the call just disconnects. Don't blame loadshedding cause that is not the cause - the cause is you messed up my line for 2 years - and I want it fixed. As I told the contact agent today - I am up for renewal which will not happen as I want this contract terminated with no penalties due to non-performance from Vodacom on this for 2 years!!!

0
Replies (4)
Vodacom
Vodacom's reply18 Aug 2021, 06:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
CM
Charl M's update18 Aug 2021, 13:28
Reviewer Update
A standard reply - which was expected... yet still waiting on the call from Vodacom that was supposes to have happened yesterday (as per your call center agent)

Now you said in due course - still nothing - yet I have to suffer with not being able to receive all my calls - dropped calls, etc... the same issues I have had since porting.

And I do hope that when you call me today (if ever), you will not tell me that the network needs to be reset - as it has been done every single time and it DOES NOT WORK!!!!

Let's see what will be the problem this time - but as I said in all my latest calls - I want what I am paying for - as for 20 months I have not received my full service that I paid for... maybe Vodacom should compensate for their lack of service???
CM
Charl M's update19 Aug 2021, 09:51
Reviewer Update
Still no response... 2 days later... only an sms about signal issues - THAT IS NO MY MAIN ISSUE!!!

Vodacom is playing for time to not resolve this issue - sending me an sms that I must buy a signal booster - this is not going to happen - Vodacom can provide me with a booster installed at their cost.
CM
Charl M's update20 Aug 2021, 17:27
Reviewer Update
Now we are going into the third day that Vodacom has phoned me once only because I contacted them!

Again my queries and problem is not addressed, and they keep pushing the problem to the Vodacom Store.
Telling me I must go there, then my phoje is broken, then the “Back Office” must call me.

Can a competent person from Vodacom not realise that complaining about the same thing since 2019 is not an area fault…
You messed up my number when I ported to Vodacom and you fail to admit it!

Let’s see if I get a call tomorrow as the 48 hours are up then…

Unless like my last 2 queries you closed it without resolution!!!