2 years later and still no settlement letter/ Paid Up letter

It has been 2 years now that I have struggled with Vodacom. I have requested several times a settlement letter from them so that I can be removed from Debt review. Vodacom and their incompetence has not given me a proof of settlement for an account they say I never had with them.

I beg please can someone of a managerial level please contact me urgently to have this resolved. This is financially impacting me and my financial future. Should this not be dealt with urgently. This matter will then be escalated to the consumers comission and ICASA.

I mean all I am asking for is a proof of my account be settled with Vodacom. How hard can it be?