1 reviews | Active since Nov 2013
2 Years later!!!
<p>In 2015 I cancelled my Vodacom account as I was moving overseas. It was a premature cancellation of the number ********** 550. I paid the cancellation fees and everything else in store after which I emailed proof of thesee payments to Vodacom. Multiple times I asked for a confermation from them that this account was now in order. However this was to no avail. Fast forward to 2017, on the day I landed back in South Africa I receive a email from Symmington and de Kock attourneys asking me to contact them regarding my outstanding Vodacom account. This is an absolute joke!!! I have now sent three emails to Vodacom and a further three to Symmington & de Kock explaining my situation as well as sending them all my proofs of payment. None of them have done anything and now I can also not attain credit as this outstanding payment is against my name!!! By far the worst customer service I have ever received and I will never be a client with them again!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
This generic reply means nothing as no one has contacted me yet!
This generic reply means nothing as no one has contacted me yet!
So since Vodacom has posted this reply of theirs they still haven't contacted me nor have they resolved the issue.!!!
So since Vodacom has posted this reply of theirs they still haven't contacted me nor have they resolved the issue.!!!
