CK
Charldene K
1 reviews | Active since May 2018
05 Jan 2022, 23:53
2 years and still no refund
After complaining for 2 years about a R1000 refund, Vodacom sends me an email on the 8th December 2021 telling me my funds will be received within 7 to 14 days. It's been 4 weeks later and still no money. I have sent my banking details multiple times as requested, so they cannot use that as an excuse.
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Vodacom's replyOfficial
06 Jan 2022, 07:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jan 2022, 07:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team