2 years and no resolution

I have been with Vodacom for about 17 years and will be forced to look for another service provider at the end of the month.

My account has been broken since December 2015 when I upgraded. Since then I have yet to have a correct invoice. I keep calling to have it resolved. I have to waste my time explaining the same issue each time. Each time I get issued a credit notice and then the same issue occurs again. I keep being told that the issue is fixed, but it never is.

All these issue seem to stem from a botched migration to their "new" system in 2015. I somehow seem to exist on the old and new systems. The one system tells me I am due for an upgrade, and then the other kicks me out the process saying I am not eligible.

They force you to waste your time on the phone as they don't allow you to email them. My patience has worn out.