CF
Claressa F

1 reviews | Active since Apr 2017

04 Apr 2017, 12:55

2 Year contract going on for 6 years now!

<p>I took out a contract for a laptop that's duration is 24 months. I am however still paying for this laptop from 2011. I want a refund on all my premiums taken from the date that the contract was over. This is the second time this has happened to me! I will never use Vodacom again!</p>

0
Replies (2)
Vodacom
Vodacom's reply04 Apr 2017, 13:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Apr 2017, 12:04
Official

Dear Claressa

Kindly be advised that your query has been forwarded to the Accounts team for urgent assistance.

Feedback will be provided 24 to 48 hours.

Regards,

RJ