NM
Nasheetah M

1 reviews | Active since Jul 2018

11 Jul 2018, 09:04

2 year battle with Vodacom

A 2 year long battle with vodacom who overcharged me by R2500 with a contract I opened. I spent hours at the Midrand branch trying to get this amount off my name. hours in the branches, hours on the phone. I lost 3 houses as I couldn't qualify for a house bond because of vodacom pending on my records, I was promised over and over again that my name was cleared. I tried to move my bank to FNB and couldn't get all the benefits as Vodacom was still pending and again I called, went into the branch and as usual was promised that my name was cleared. Again my husband and I tried for a new bond which we bought on auction, paid R110 000,00 NON REFUNDABLE DEPOSIT and guess what, we cannot get a bond because VODACOM IS STILL REFLECTING ON MY NAME. 3 months after I lost my baby daughter this journey started with VODACOM, Iv'e had sleepless nights, practically cried on the phone. Had to explain my case probably a million times to different call center agents. I am going to loose R110 000 because of vodacom. NO MORE!!! I HAD ENOUGH!!!

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Replies (3)
Vodacom
Vodacom's reply11 Jul 2018, 11:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Jul 2018, 14:25
Official

Good Day

Kindly note that we have mailed you further feedback.

Regards

Dominic

Vodacom
Vodacom's reply16 Jul 2018, 14:25
Official

Good Day

Kindly note that we have mailed you further feedback.

Regards

Dominic