2 x DISASTROUS UPGRADE

I upgraded my two contracts. Then they made it effective 2 weeks before the date we had agreed on. I lost all the airtime on my previous contract. And the upgrade somehow caused my data contract to divorce me so everytime I went online I was using my airtime to surf and ofcourse ran out of airtime and couldnt make calls that I urgently needed to make.

Then the device that came with the contract arrived but wasnt working, so I logged a request for collection. When I followed up a few days later - they said no collection was logged, so it was 're-logged'.

Two days later the courier company rocks up at my door, unannounced, and I'm not there so they say they will come the next business day. No-one comes, a week passes, I call back to follow-up on my collection ....

The call centre 'bot' informs me that my number has been blocked because I'm making too many calls to the call centre, so I have to dial to a paid number at R2 per minute. R14 later I'm talking to the after sales who says to me my collection was cancelled because they could not find me home?!?!?!?

I'm so over Vodacom - 20+ years of amazing service and now this ?!?!?! Losing the plot guys and get rid of your ******* RAM courier services