2 WEEKS WITHOUT MY FONE - NO REPAIR DONE

I handed in my Sony Z3 2 weeks ago for repairs - I have Insurance - and the gentleman who assisted me told me that they do not do in store repairs for sony and that they send them to Johannesburg because Sony does their own repairs... Cool <br> <br> Two weeks later and there was still no response from them untill I had to drive all the way to the mall to ask for my fone... The feedback I got was \the system says they waiting for LCD screen\" and went to the back to check if the technician was there and came back to give me information that I must call them tommorow(today) to hear how long they are going to wait.!!!<br> <br> Didnt you say my fone is going to joburg??? Why was there no response from any1 to inform me about this? why is your technician temparing with my fone and not the Sony people in Joburg???<br> <br> This is unacceptable..I want Repaired and in working condition!!! I dont pay insurance on a monthly basis to get these *** **** stories!!!!<br> <br> Im paying ffor **** that I am not using!! while you have my fone how the hell am I suppose to communicate with my Family back home??? U have had my fone for 2 weeks and did *****!!!!! <br> <br> I want my fone fixed NOW!!!"