2 Weeks Without Fibre – No Communication, No Resolution from Vodacom

I have been without fibre service from Vodacom for over two weeks, and the lack of communication and resolution is extremely concerning.

On 28 April, I received an email advising of a network outage. Since then, there has been no proactive communication or updates from Vodacom.

I logged a service request (***-207788) and have made numerous follow-up calls. Each time, I am told that they are “waiting for updates” or that there is an ongoing “migration,” but no one can provide:

A clear explanation of the issue A timeline for resolution Any form of accountability

What makes this even more frustrating is that other people in my area have working fibre services, which raises serious concerns about whether my issue is being properly investigated or prioritised.

Meanwhile, I have been forced to spend my own money on mobile data just to stay connected.

As a paying customer, this level of service is unacceptable. Being without fibre for 2 weeks with no clear communication or resolution reflects very poorly on Vodacom’s customer service and operational management.

I would like the following addressed urgently:

Immediate resolution of my fibre service A clear explanation of what caused this prolonged outage Regular communication until the issue is resolved Compensation for downtime and additional data costs incurred

If this matter is not resolved urgently, I will be escalating it to ICASA and the National Consumer Commission.

I expect a prompt and meaningful response from Vodacom.