2 weeks wait to activate contract

We have been waiting two weeks to have a contract activated after switching from MTN to Vodacom. Vodacom head office has proven to be massively inept and this relatively straight forward task, and their customer care line has been useless in every regard. First the contract did not activate (2-3 days), then when it did activate, it was the wrong contract (1 week), the switch to the correct contract has been taking too long and is now no longer valid (3 days). In total we have waited two weeks for the phone to come on line; which has posed a danger as we drive through unsafe areas without cellular contact, and has been a hinerance to our social activities. If it is not sorted by the close of business today, we will consider moving to Cell C. The level of service that we have received from Vodacom is appalling and unacceptable.