2 Weeks To Investigate A Complaint

I queried an unusually large account that I received for one of my data accounts. This query was logged on 03 November 2015 and I still do not have a reply. The reference number is S3-9LB8E-G19. I called in last week to query but the call centre agents were not very helpful.<br> <br> Surely it should not take this long to resolve this matter. I have been a loyal customer with Vodacom for at least 20 years. I have 2 voice contracts and 3 data contracts with Vodacom and I am definitely going to cancel all of them as soon as I can.<br> <br> The account is in the name of my husband Myles Hopkins on whose behalf I am lodging this complaint. His ID number and cell number appear below.