2 weeks to have a contract phone

I app**** for a contract phone via Smartcom and Gerhard got everything and made an application but due to holidays the phone couldn't be delivered end of April. I received the cellphone with a micro sim instead of a nano sim, was advised to buy one and I will be reimbursed. I called fthe contact centre spoke to kgomotso to activate my contract. I was told I would receive an sms