2 weeks still waiting

2 WEEKS AGO I OPENED AND NEW CONTRACT. THE CONDITION WAS I WOULD ONLY OPEN IF I COULD PORT THE NUMBER. i RECEIVED THE NEW PHONE BUT STILL CANT PORT NUMBER. NOW THEY SENT ME A DIFFERENT NUMBERED AND DOUBLE BILLED ME. IF THE MONEY COMES OFF MY ACCOUNT THERE IS GOING TO BE PROBLEMS. THEN I HAVE BE TOLD THEY HAVE TO SEND ME A NEW SIM CARD CAUSE YOU GUYS CANT DO YOUR JOBS ON TIME. SO I HAVE TO WAIT TILL WEDNESDAY. I NEED THIS SORTED OUT TODAY!!!