2 WEEKS NO INTERNET CONNECTION

I am writing to lodge a formal complaint regarding the ongoing lack of network connectivity on my Vodacom line for the past two weeks, despite being billed in full for services I have not been able to use. During this period, I have had no stable network connection, making it impossible to work or communicate effectively. Despite this, Vodacom has continued to debit my account as though the service was fully functional. To remain connected, I have been forced to purchase additional data bundles worth R50 every second day — a completely unnecessary and costly burden that should never have occurred. I contacted your customer service department and spoke with an agent named Lungani, who stated that the issue is not Vodacom’s fault and advised me to perform a SIM swap. However, I find it unacceptable that I am being held responsible for a fault that appears to be service-related, especially without any form of assistance, refund, or assurance that the SIM swap would even resolve the issue.