2 WEEKS LATER DEVICE NOT DELIVERED - SUPPOSEDLY DELIVERIES CAR HIJACKED

On the 20th of April 2018 I did an upgrade over the phone. I was advised I would receive the device in 3-5 working days.

Unfortunately on Wednesday the 25th there was a SAFTU strike scheduled, so I figured there would be a delay in delivery. None the less on Thursday the 26th I called to follow up on my delivery and was informed the delivery car was hijacked so they would issue another phone for delivery which I should get on 2 May.

Fast forward to 3 PM onthe 2nd I have still not received a phone. I called vodacom and they said the issue is with deliveries. I managed to get a tracking number around 4PM and went onto the RAM website which says nothing about a phone that should be on its way to me, instead the status says 2018-04-25 11:46:42 AM - CLOSED IN ISA, HIJACKED.

I called Vodacom back and the lady advised she is "RELEASING THE PHONE FOR DELIVERY AGAIN BECAUSE THE VEHICLE WAS HIJACKED". I should receive it on Friday the 4th of May.

So today after 4PM I call Vodacom after I noticed the status on the RAM website is still "HIJACKED" had the phone been released it should say "IN CONSIGNMENT".

The Lady at Vodacom said the phone has not been released as they are still investingating the "Hijacking".

In all these events NO ONE AT VODACOM HAS CALLED ME TO ADVISE OF WHAT IS HAPPENING. I am the one who has been calling and have been sent pillar to post and NO ONE IS GIVING ME CLEAR DIRECTION. I am told there is an investigation.

Why am I inconvenienced? Shouldn;t Vodacom sent another phone to me then sort out their issues with RAM? And if they do not trust RAM can they not source another courier as they busy with investigations?

It is very disgusting how I have been treated, no communication whatsoever from Vodacom has been very distasteful and unprofessional.

Please can someone help me, I am begging for assistance. I have failed to get help from Vodacom after sales.