2 Weeks for an itemised billing

Good day,<br> <br> I had requested an itemized billing almost 3 weeks ago. This was done and sent to the incorrect email address. I contacted vodacom, who said that they will contact the correct department. When I followed up, I got the same story over and over again. After 2 weeks of following up, I get told the same **** that they will follow up. The freaking report is done, just re send it to the CORRECT email, that is all you have to do. Its not rocket science. But its so easy to pass the buck instead of actually following up to see if the useless person actually sent the freaking thing. I always have the same **** with vodacom. JUST RE SEND THE ITEMISED BILLING!!!1