KP
Kelly P

1 reviews | Active since Nov 2020

15 May 2024, 09:18

2 WEEKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Where do I even begin?! The amount of disbelief Im in right now is unworldly.

Called Vodacom on the 3rd of May. Asked about a new contract, but they no longer offered the phone that I was looking for. I get a call an hour later , the consultant had "managed" to get the phone for me on a similar contract I was looking at. A little more expensive than I would have liked but I decided Id sign up anyway. Did all the paperwork whatever. Lucky me?

Get a message saying someone would call me with 72hrs to confirm my order. I waited until Wednesday and received no call. So I decide to call the call center back, they tell me that all that time I had been waiting, they were calling me on a number I hadn't used for years. So I ask her to correct it, she said she made a note on the system and they will call me asap. Never got the call. Call back on Friday the 10th May, to find out that the *********** agent did not in fact leave a note with my updated number, so confirmation department was STILL calling the non existent number. Corrected the number for the second time. Still no call. I call back and say that if I dont get a call within the hour, I want to cancel the contract application. the agent tells me......she tells me....that I cant even CANCEL until confirmation department calls me.... so ***!!! in any case, confirmations magically calls me within the hour, fancy that. They do their thing and then I get a confirmation message about my phone being dispatched by Skynet. Monday comes along, phone arrives in my town, a suburb away from me, and there it sits all day Monday, all day Tuesday, I try to contact everyone on Tuesday but no one is getting back to me, Finally today Wednesday morning, I get hold of Skynet, for them to tell me that Vodacom got my address wrong!!!!!!!!!!!!!!!!!!!!!! I mean ***!!!!!! Due to the address being wrong, Skynet cannot deliver today, I will have to wait a further 24hours!!!!!!!!! 2 WEEKS IVE HAD TO WAIT FOR THIS BULL****!!! I cant deal with this anymore...I really cant. I have never in my life had such shocking service from anyone. I am so disgusted.

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Replies (1)
Vodacom
Vodacom's reply15 May 2024, 09:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team