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othniel O

1 reviews | Active since Nov 2014

07 Mar 2016, 19:40

2 Weeks and still waiting for my product

On the 23/02/2015 took out a contract with Vodacom and was under the impression as per the information displayed on the website that they have stock of the specific phone.<br> There after i have placed numerous calls, to be exact 6 calls to follow as i am still awaiting delivery of the goods.<br> 1st call - they are out of stock and cant tel me when the will receive.<br> 2nd call - the same story as above.<br> 3rd call - the will get in the week and i will receive my phone before the 3rd.<br> 4th call - on the 3/3/2015 they still don't have stock and will deliver before or on the 07/03/2015.<br> 5the call - on the 05/03/2015 just phone to confirm and was advised that they received stock and the phone will be delivered before end of business on the 07/03/2015.<br> 6th call - after waiting half of the day i phoned to confirm and was advised once again that they still don't have stock and cant advise when they will receive stock.<br> So after all this and a period of two weeks no one took the courtesy to phone to advise me of anything i had to call them, so after they received you as a client don't worry if you happy or not.<br> TOTALLY UNACCEPTABLE!!!!

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Replies (1)
Vodacom
Vodacom's reply08 Mar 2016, 09:31
Official
Hello othnielorr,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team