2 weeks and still waiting

After calling Vodacom customer support, emailing my relevant forms and details for itemised billing so that I can see why I have been overcharged for the last few months , speaking to a customer service survey agent who assured me that they would prioritise my issue as its been almost 2 weeks now, and receiving assurances from Vodacom via Hello Peter that they would be in contact soon...<br> <br> I am still waiting to find out why I am being overcharged by +- R200 each month even though often I do not run out of data and minutes??????<br> <br> what is going on?