1 reviews | Active since May 2016

12 May 2016, 10:26

2 weeks and still no feedback about disputation

<p>It has now been two weeks since I submitted a dispute over my March Invoice. I have phoned Customer Care numerous times without any positive outcomes, I have sent emails, I've logged complaints on Hello Peter, I have done just about everything I can to get some form of feedback regarding my dispute but nothing.</p> <p>You have now blocked my phone due to non payment, after I told numerous costumer service agents that I will NOT pay my account until the dispute has been finalized.</p> <p>I cannot understand why no one has bothered to come back to me about this??? the last Customer Services agent I spoke to promised me two days ago that she would follow up and phone me back. That was two days ago and still no result.</p> <p>This is now affecting my credit record and it is completely unacceptible that I have not received any form of feedback in 2 weeks!!</p>

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Replies (1)
Vodacom
Vodacom's reply13 May 2016, 12:36
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team