2 weeks after Vodacom responded to my first H.P

Dear Vodacom <br> <br> Thank you for responding to my first Hello Peter right away with a phone call and promise to have my payment made in seven days. We are now fifteen days on and still no refund. Your customer service keeps promising that payment will be made (who is going to refund my money for phone calls). Please could you pay my monies back now already it is more than two months since I first requested. <br>