AN
Andre N
1 reviews | Active since Mar 2009
22 Feb 2016, 08:32
2 week old problem resolved in 5 minutes!
I would just like to commend Lee-Roy Hull in the Vodacom Consumer Website Support division on his excellent service while assisting me with a query that was stuck with the rest of your staff for over 2 weeks! 6 Staff members gave me varying responses with regards to my simple query of activating a SIM Card while I was abroad. Lee-Roy's quick and effective email support made me want to deal with only him in the future. His product knowledge and willingness to go the extra mile should not go unnoticed. I sincerely hope that this compliment reaches his management. Thank you Lee-Roy - The Customer Service industry needs more people like you.
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Vodacom's replyOfficial
22 Feb 2016, 15:34Hello andrevn2,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
Vodacom's reply22 Feb 2016, 15:34
Official
Hello andrevn2,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team