HS
Heinrich S

1 reviews | Active since Sept 2009

16 Aug 2017, 12:36

2 Vodacom contracts stopped working

2 of my Cell contracts just stopped working today and when logging in on vodacom's website to check my account info I noticed that there is old contract info and 1 of the contracts that is missing. My 1 contract for my cellphone that I upgraded last year in November 2016 and it still shows the upgrade date as November 2016. What happened with the system???

0
Replies (2)
Vodacom
Vodacom's reply16 Aug 2017, 12:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Aug 2017, 12:09
Official

Good day

Thank you for taking the time to inform us of your experience.

We truly appreciate your support and feedback. Once again, please accept our sincerest apologies for the inconvenience caused.

Regards,

LA
Vodacom Consumer Website Team