2 (two) ********** Accounts under my name

In 2019, I telephonically reported to Vodacom SA that there was an account opened under my name for the following number: ***, no response was provided that the case was being handled. In January 2020, I submitted an Affidavit to this effect, once again no response was received. Yesterday March 2020, I found out that another account was opened under my name for a second number: ***. I once again submitted an affidavit to this effect.

What is really frustrating is that I dont seem to be receiving any customer care from Vodacom and I am not being protected as their client. I am really regretting joining Vodacom, I never had this ridiculous service from MTN but today, I regret leaving MTN.