2 to 5 business days means 2 to 5 business weeks with Vodacom

I ordered a new contract on the 29th of February. I was immediately approved on conditions and told (in the mail) to contact Vodacom sales. I contacted sales, on 6 different occasions and each time I was told to wait for the quotation to become an order (all of this while each of these calls had a massive echo, which is ridiculous for a company who sells phones). Today I phoned sales again because I really need a phone and its been over 2 weeks of me waiting. This person put me onto another lady who couldn't believe none of her colleagues helped me prior. I was told I didn't qualify for the particular contract/phone that I ordered but there were other options. Why did it take 2 weeks to tell me this and if i never kept following up would I ever hear back from these people. It's disgusting and I told her that after this service I will obviously not be moving forward with Vodacom. When is this company going to be held accountable for being generally poor in all areas of operation.