2 Report on same Problem say they will contact me

Previous Report <br> Vodacom replies somebody will phone me in regard my Problem I am still waiting <br> They did send me a message payment arrangement approved with a extra R79.00 added to my account which I must pay but my phones is switch off so why would I pay the extra R79.00 if my phones are switch off Starting with a short payment of R20.44 I am looking at R200.00 extra on my account which is not my fault because I send them a email regarding canceling of Debit Order and paying my account on the 2 November but because they don't read email although it was open I must pay now R200 extra on my account where to from here nobody can give me a answer or have the decency of phoning my back but they are quick to send message rate our service which I cant reply because my phone is switch off SO CAN ANYBODY HELP ME IN THIS REGARD I AM SICK OF BATTELING WITH THIS PLEASE