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RJvR
Rensia Janse van Rensburg

1 reviews | Active since Mar 2015

07 Feb 2019, 16:52

2 months without resolution

I wrote a review 23 Jan 2019 of how vodacom is *****ing money out of my account for fibre that is not working for almost 2 months. The issue has still not been addressed or solved although I get automated responses from the vodacom social media team. I expect better service' or atleast some service.

0
Replies (3)
Vodacom
Vodacom's reply07 Feb 2019, 18:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply07 Feb 2019, 19:03
Official
Dear Customer

Our records indicate that you issue is in hand with our Fibre team. Contact will be made with you as soon as feedback available.

Regards,

Vodacom Consumer Website Team

Best regards,

RJvR
Rensia Janse van Rensburg's update08 Feb 2019, 09:42
Reviewer Update
Yet another automated response. No one from vodacom has contacted me since my first complaint. Useless company. Useless Customer Service. The only thing working at vodacom is the debit orders so that they can pay the useless departments for doing nothing to resolve issues that are over 2 months old.