2 Months without receiving service

It has been 2 months since I first requested a statement and in this time I have probably requested it 5 times. Last Friday I was told the situation is being escalated and today I have to hold the line over and over for extended periods of time. How difficult can it be to send a statement?? <br> <br> The employees of Vodacom are clearly not listening to the request. Each time I get an SMS from \Wilson Sithole"requesting required documents and each time I send it and Vodacom sends me the wrong documents to which I follow up and get zero results. Your service is unacceptable."""