2 months without phone - still paying the contrac

It is now 2 months that we are waiting for Vodacom to resolve our query. Still no news. We are still without a phone now for two months, although we HAVE TO PAY for the new contract. We have reached a point where Vodacom feels they do not need to listen or satisfy their customers. Please do not use Vodacom as a service provider, because they want your money, and you will get NO SERVICE. Looks like Cel-C is the best option now.