2 months waiting for a repair phone.

I am on my 2nd month of waiting for my phone that went for repairs at Vanderbeijlpark repair center. For the past month I have been listening to different consultants lie to me about the status of the repairs and feedback from insurance. I hear a different story daily, the phone was first sent back because my account was in arrears (ye it was) however, no told me to collect the phone, it stayed with them until I settled the account. 2 weeks later, someone confirm they have it with them and 2 days later a different consultant tells me they have never seen it. A week after that, one tells me they will be replacing the phone as it is beyond repairs, 2 days later one tells me no they will fix it they are waiting for stock (screen). I am still without a phone or a valid explanation as to why! Vodacom must close down if they are not willing to work!