2 Months Trying to Sort Out My Vodacom Fibre 20MBPS Line To NO Avail!!!

So I have put a service request for relocating my fibre on the 2nd Dec 2019 to my new address which is 5 doors down from where I currently have my old fibre connection in my complex.

The fibre box was already installed by Vumatel both inside and outside months ago and only on the 19th Jan 2020 after exactly 8 calls to Vodacom Fibre did someone finally get back to me asking if they can now come out.

Vodacom Technician comes through and says there is something wrong with my vumatel box. After reporting this the very next day Vumatel was there to fix the box. However after plugging in my router I find that I'm getting a speed of less than 2mbps sometimes less than 1mbps for a 20mbps line. The next day which was the 21st Jan 2020 I contacted Vodacom to let them know this so they said they will send out a technician again to fix it as everything was fine on their side. It is now the 5th Feb 2020. I have called Vodacom over 10 times everyday and get a different answer saying not to worry someone will come out Everyday nobody contacts me. Nobody comes out. 2 months I have been paying for a 20mbps line and have got no where.

I feel that for a huge company like Vodacom this is really unacceptable. I have the 20mbps line which costs R849pm and is not cheap so would expect the fibre line to be working as it should.

Firstly I want to know what was the hold up in taking so long to send a technician to just configure my router. How difficult could it have been to do this? I really want an answer to that. Why did I have to phone so many times and have people promise me over and over they will make sure someone gets back to me and nobody does so I have to call again and again. This has been the most frustrating experience ever.

I have been told by the consultant even that this is not right to be waiting so long. I can't fathom it. They keep telling me the matter will be escalated. I have lost the will to call Vodacom anymore to ask when will they send a technician. The service is absolutely pathetic.

I demand for a refund for the days I was not connected and had to pay for the service. I don't think that is too much to ask for after all this trouble. Even trying to cancel my fibre is a process and takes a months notice. If that wasn't the case I would have cancelled my fibre long time ago. I have no faith in Vodacom Fibre anymore. After a good run I will cancel as soon as this matter is sorted and move back to Mweb.

I need my fibre sorted out asap and can't understand how difficult it is to fix my line speed. I really do not want to call again.

Please let me know what is going to happen as at this point I am truly at wit's end.