2 months to respond to query

I cancelled my contract with Vodacom after they could not repair my Tablet or offer me a replacement unit (this too 4 months to determine and lots of fighting). They then stated they would credit my account back to my upgrade date which was July 2014. Which they did and the balance was R4600 due to me. <br> I then cancelled the contract (one of 4 contracts) and the credit disappeared along with any trace of my money. <br> <br> It has been almost two months waiting for feedback with no response from Vodacom, and when you call they say it will be escalated which means nothing. It is truly pathetic and the worst customer service I have ever experienced. <br> <br> Ref numbers S3-8GP2W-WSTVX and S3-8G2AS-SHVN.<br> <br> Amazingly pathetic service.