2 Months to port a number and take out a contract and still not finalised.

4th complaint regarding the same thing. 2 months of shocking service from vodacom.

Absolutely pathetic from Vodacom.

Ordered a new contract on 11 June and to have my number ported. Phone took two weeks to arrive, for the attention of someone else and number wasn't ported. So vodacom had to cancel the contract, send me a new phone and redo the porting progress. Their excuse?

I didn't specify the name of the contract when taking out the contract. The problem with this is the name of the contract was not mentioned by the consultant.

When they came to collect the phone they kept calling another person in the office.

Finally around 3/4 July the new phone arrives. Number is still not ported and I then get informed that cell c is holding up the process and I must follow up with them. I call them and cell c confirms that everything is done from their side and vodacom literally needs to press a button.

I inform the consultant of this and.... Silence. A day later I get an SMS that my number will be ported on 23 July (a month and 12 days later). Guess what happens now? Nothing.

By this point I have requested all the numbers/lines linked to our main account and a number of other information and undertakings. They have either been ignored or promises not kept.

It's now 3 August, a week away from 2 months of no service from vodacom. We spend in excess of R10 000 a month with vodacom.

If vodacom doesn't want our business they definitely don't want yours.