2 months to cancel a contract - Facebook team is useless!

Since 3 October I have been attempting to get my contract cancelled, due to the fact that I almost never have a proper signal where I live. Several residents in the Estate I live at have had their Vodacom contracts cancelled due to this reason yet Vodacom still takes 1 and a 1/2 months (and counting) to cancel my contract. The signal is terrible even when I go to the shopping center close to home. I am also left with no means of communication so in the event of an emergency I could have a major problem. Contacting the team via Messenger is a complete waste because their only response is to be patient. After complaining on Hellopeter last week the networks team finally contacted me and agreed that this is a genuine problem. That was on 8 November yet nothing has been done since. I am currently paying for a terrible service that I can barely use. Vodacom, if you cannot meet the basic requirements of providing a service that works then don't waste the customers time. I am going to port my number to MTN and Vodacom cannot stop me but please stop wasting my time and hurry up with the cancellation.