2 months - problem still not resolved

<p>I would just like to update to a complaint I previously made</p> <p>I cancelled my vodacom contract in May 2016, and it's been more than a month since I posted the my previous complaint, and STILL Vodacom has not resolved this issue.</p> <p>I recently recived an 'urgent' notification from Vodacom requesting I pay an additional R1,185.00 for a contract that has been cancelled ages ago.</p> <p>This despite having previously informing Vodcaom the contract has been cancelled and paid in full, a previous complaint, and a vodcom offical getting in touch with me on the 16 June 2016 to confirm the contract has been cancelled and the problem resolved.</p> <p>How then am I still recieving bills for a contract that has been cancelled and paid in full? What effect is this incompetence from vodacom having on my credit record back in South Africa?</p> <p>This is completely unacceptable, not only can Vodacom not keep track of it's own paperwork, have their employees contact me to confirm the problem has been resolved, which it clearly hasn't, but now my credit recorded will be effected, even though I acted in good faith and paid all that was owed to them. (An amouted quoted by vodacom themselves when cancelling the contract.)</p> <p>Further I am now wasting more money making international calls from the UK to Vodacom SA, only to be put on hold or to have the phone put down on me, all to solve an issue that I was assured had been resolved already and frankly it's a issue which really shouldn't have arisen if Vodacom was not so *********** when it comes to paperwork.</p> <p> </p> <p>Vodacom, please kindly get in touch with myself so I may furnish yourselves with the proof of premature cancelltion quotation and proof of payment, as well as previous correspondence regarding the termination of this contract.</p> <p>With any luck, maybe if I provide you with copies of your own paperwork, we can resolve this problem.</p>