2 MONTHS of NO SERVICE, 7+ CALLS later with NO SERVICE, 3 AGENTS later with NO SERVICE… CONTRACT that I SIGNED that apparently DOES NOT EXIST.

One of the worst services!!!!!

2 MONTHS of NO SERVICE, 7+ CALLS later with NO SERVICE, 3 AGENTS later with NO SERVICE… CONTRACT that I SIGNED that apparently DOES NOT EXIST.

As a Vodacom client for many years, i am sad to say I had one of the worst customer experience. At the time I did not know that widgets or gadgets where products that where not supported or could not be under insurance.

Back in late April, then I recently got my Apple Watch and wanted to get it insured and after 30min I signed a contract that my watch was indeed insured. After I left I waited a month for my Apple Watch to be debited off and nothing happened. I phoned Vodacom asking to confirm if they can see my iPhone contract and also my Apple Watch contract and they said they can only see my iPhone not Apple Watch contract and they told me that widgets and gadgets are not supported for insurance (problem number one, why wasn’t I informed about this at the store???).

I then phoned Worcester Vodacom store, where I did the contract and 3 times they said they’d get back to me and the person who did the contract with me would phone me back and nothing happened.

I then phoned again and the case eventually escalated to management and still nothing happened.

I phoned two-three weeks later and another agent reported the case on my behalf and said they’d get back to me once they have information and clarity on a few things. Nothing happened.

Nearly two months later, I had another agent take on the case and said Apple Watches are not insured and perhaps the contract I signed was denied. Which I’d understand but even if so, I’d appreciate if someone from Vodacom could inform me about the situation instead of keeping quite.

From the time I got the watch “apparently” insured which was 27th April 2023 till now - June 28th 2023, I have had none of the agents get back to me and still have no idea what contract I signed. Why can’t someone go onto their database and check for my ID and contract that was signed on that date? Is that so hard???

I didn’t want to leave a negative review but this situation really got out of hand and is highly unprofessional.

Really disappointed!