2 Months later

At the end of July i incorrectly paid my account payment over to my husband's account. I then called and asked Vodacom Accounts to rectify the issue on the 6 August and sent all the necessary documentation and proof of payment through to Vodacom as per their instruction. To date they have still not rectified my account and the person I spoke to was not only a manger but promised me it would be sorted. I call again today 15/09/2015 as the issue has still not be rectified and asked to speak with this Manager and was told that the Managers are currently on break and there was no one to assist me. So this is my last resort to not only sort the issue before I move my account to more appreciative service provider but also to have some kind of a response.