2 months going on 3 months to process upgrade

<p>On the 4th of November I processed an upgrade with Vodacom Online. I still don't have my new handset! I have been billed a handset installment twice already! No one can tell me when my handset will be delivered! No one can tell me when the installments for the handset will be credited to my account! No one ever phones me back when they promise to do so! After multiple every call I answer the customer satisfaction survey indicating extreme dissatisfaction, and guess what, no one has even phoned me to ask why I rate every call a zero! This is without a doubt the WORST customer experience I have ever had... Quick to call/cut me off if a debit order should be returned... Less than zero follow through from Vodacom after they have my money...</p>