2 Months for a Laptop order

In November I ordered a new laptop (Dell Inspiron i5) from Vodacom Lephalale Mall as my old one was ******. After being told that it will take a week for the order and returning to the store every week, no laptop has been received as yet. It is now January and still no laptop. I had to phone again today to re-order the laptop. I feel that this is totally unacceptable service from a provider that I have multiple contracts with.