2 Months and Still Waiting!!

After my iPhone was ******, I went through all the necessary procedures of reporting the phone. I went into the Vodacom store to file a claim with them as well as the insurance company. Two days later Vodacom sent me an SMS letting me know that my claim for a new cellphone had been approved and that my Cellphone would be delivered shortly. Three weeks later, I was called into the shop to come and collect the new phone as it had been delivered to the store. When I arrived at the store I was told that the phone was being sent back (without my consent) as it was not the same color as the original phone. Very frustrated I left after being told that a new phone should be ready to pick up the next Monday. Monday came and went, no word from the store. On Thursday, I then decided to call the store to find out what the problem was THEN ONLY was I told that there was a \back order"of the phone and that they did not know when it would be available. Long story short"