1 reviews | Active since Oct 2016

26 Oct 2016, 11:51

2 Months and still no success

<p>I requested unrestricted APN on a number on 24.08.2016 it is now 26.10.2016 and i still do not have unrestricted APN. I am so tired of phoning Vodacom and speaking to consultants that have no idea on how to assist me. Over 2 months they are not able to tell me if my number has been loaded for unrestricted APN. So to save my self some trouble i bought another SIM yesterday and re app**** for unrestricted access. This time my emails are bouncing back from the email address that is suggested on the document, also the fax number on the document does not work. I spent half an hour this morning on the phone with Vodacom, 20min just went on waiting for someone to answer, i eventually put the phone down.</p> <p> </p> <p>Shocking service from a company that claims to one of the leading ISP's in this country!</p> <p> </p> <p>I hope that someone from Vodacom will contact me because I am tired of listening to ÿour call will transfered to the next available operator"</p>

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Replies (1)
Vodacom
Vodacom's reply26 Oct 2016, 13:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team