2 months and counting and only empty promises

I have logged numerous calls and Vodacom have acknowledged most and said they would investigate (especially the one logged on Hello Peter), but have still not responded with an answer. The only way to get a response unfortunately is to continue following up and diarising a date every month to keep on reminding them.<br> <br> Vodacom here is the ref number : S3-8XO2C-CZBD9