2 months and contract sim still not activated.

<p>I took a flexi 200 contract with samsung galaxy j1 beginning september, this was to give to my son for his birthday in october.</p> <p>Not wanting to run around last minute and wanting the sim active when he inserts it into the phone. I got it all well in advance, right? Not!</p> <p> </p> <p>Well, he opened it on 16 Oct, and since the 17 Oct for the past 11 days I've been trying to get the sim card activated. Many long phone calls later (many hours). To both 111 and ********** , starting over every day because you deal with a new person daily. Apologies, many different excuses, complaints and reference no, escalations and promises later. I am no closer to resolving this issue than when it started.</p> <p>How do I speak to the highest ranking person possible to resolse this?</p> <p> </p> <p>Worst service I ever got in my life.</p> <p> </p>