1 reviews | Active since May 2014
2 months after logging a complaint, still no feedback or resolution
<p>i upgraded my contract, as i have a loyal client with vodacom or years.</p> <p>Did it telephonically, and the device was delivered.</p> <p>The package i took was advertised or R199, after choosing the agent told me that there would be additional amount added for Caller line identity. So the advertising of vodacom is infact suspect.</p> <p>After i told the agent that i was not happy with that, we continued as i was told it is normal and i need it on my line.</p> <p>That was supposedly the only extra charge , as i clearly asked her that.</p> <p> </p> <p>I am being charged for the handset, and this is what i complained about. I was told they will listen to the recording and get back to me.</p> <p>I am still waiting for feedback.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi, issue was resolved last time, just two months later i am being billed for the handset again.
really now
Hi, issue was resolved last time, just two months later i am being billed for the handset again.
really now
Its anew year, same **** from vodacom.
On the one end i am being credited, getting the emails saying they reliaze their mistake. Then a different department i suppose calls and mail me to say i need to make an urgent payment or my phone will be blocked.
Every day a recorded msg calls me to ask when i will make payment.
And on my invoice the handset payment still reflects, cant wait for this contract to end.
Its anew year, same **** from vodacom.
On the one end i am being credited, getting the emails saying they reliaze their mistake. Then a different department i suppose calls and mail me to say i need to make an urgent payment or my phone will be blocked.
Every day a recorded msg calls me to ask when i will make payment.
And on my invoice the handset payment still reflects, cant wait for this contract to end.