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dtimminshein D

1 reviews | Active since Nov 2016

07 Jun 2017, 17:18

2 long years of the worst service ever

<p>After 2 years of terrible service, coupled with ongoing horrible connection and a phone that dies when making 1 phone call, even when all apps are off (interestingly it is completely fine when using a Cell c sim), astronomical data invoices, possibly due to constantly trying to connect to Vodacom- and after two years of drama, the cancellation process is just as horrible. In 1.5 weeks I have spoken to all Vodacom departments, who all blame each other and are unable to speak to each other - making it my problem to solve. After all, who cares about a customer....... The only friendly Vodacom staff are the social media team, other than that every single person is useless and really just don't care. Once my cancellation is done, I will become a pre paid Cell c customer and I will never ever return to Vodacom. It is simply unbelievable how Vodacom treat their customers and they deserve to be out of business.</p>

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Replies (1)
Vodacom
Vodacom's reply08 Jun 2017, 07:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team